Contact us

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Contact us

info@passion-safran.ch

+41  79 390 43 83

Ch. des Plantaz 41,

1260 Nyon, Switzerland

FAQ

Frequently Asked Questions

Frequently Asked Questions

If you have a question that isn't answered below, please email us or message us on Facebook. We'll get back to you as soon as possible.

  • What is saffron and why is it so precious ?

    Saffron is a rare spice obtained from the stigmas of the Crocus sativus flower. It is harvested entirely by hand, which explains its rarity and high value. It is prized for its intense aroma, unique color, and numerous beneficial properties.

  • What is the quality of the saffron offered by Planet Safran ?

    We exclusively offer premium saffron threads, pure and natural, carefully selected from exceptional terroirs. Our products meet high quality standards, guaranteeing optimal aromatic intensity.

  • Is your saffron pure and natural ?

    Yes. All our saffron is 100% pure, with no additives, colorings, or artificial flavorings. We only sell saffron threads, never powder.

  • What is the difference between saffron threads and saffron powder ?

    Thread saffron is the purest and highest quality form. Powdered saffron can be mixed or adulterated. Thread saffron guarantees authenticity, traceability, and aromatic intensity.

  • Where does your saffron come from ?

    Our saffron is selected from renowned producers in several regions of the world:

    Iran (Negin), Morocco, Greece, Kashmir (India), according to strict criteria of quality and expertise.

  • How do you guarantee quality and traceability ?

    Each batch is rigorously controlled, from selection to packaging. We prioritize short supply chains and trusted partners to ensure complete traceability and consistent quality.

  • How to use saffron in cooking ?

    Saffron is used after infusion: let a few threads infuse in hot water, milk or broth for 10 to 20 minutes before adding it to your dishes (risottos, sauces, fish, desserts…).

  • How much saffron should be used ?

    Saffron is very concentrated. A few threads are enough (generally 3 to 6 threads for 2 to 4 people).

  • How to store saffron ?

    Store saffron in an airtight container, away from light, moisture, and heat. When stored properly, it retains its properties for several years.

  • Can I buy saffron online from your website ?

    Yes, Planet Safran is an online store specializing in the sale of premium saffron. You can order directly from our website securely.

  • Do you deliver to Switzerland ?

    Yes, we deliver quickly throughout Switzerland. Orders are carefully packaged to preserve the quality of the product.

  • What are the delivery times ?

    Orders are usually shipped within 24 to 48 business hours. Delivery times may vary depending on the destination.

  • Are the payments secure ?

    Yes. All payments made on our site are 100% secure thanks to reliable and recognized payment systems.

  • What payment methods do you accept ?

    We accept the following payment methods to offer you a simple and secure shopping experience:


    💳 Credit card (Visa, Mastercard, etc.)


    🅿️ PayPal


    🧾 Advance invoice (payment before shipment)


    All payments are 100% secure and processed through reliable payment platforms.

  • Why choose Planet Safran ?

    Planet Safran offers:


    a rigorous selection of premium saffron


    pure and natural threads


    expertise based on passion and high standards


    attentive customer service


    fast and secure delivery

  • How can I track my order ?

    To track your order, please log in to your customer account from our login page.


    Once logged in, go to the "My Orders" section to view your order status and tracking information.

    If you encounter any difficulties or if you placed your order as a guest, our customer service team is available to assist you.

  • Can I get a full refund ?

    Yes, you are eligible for a full refund in accordance with our return policy.


    If your order has not yet been opened or used, you have a legal deadline to return it to us in its original packaging and in perfect condition.


    Upon receipt and verification of the product, the refund will be issued via the original payment method as quickly as possible.


    For any refund request, please contact our customer service department via the Contact page or through your customer account.